Last Update：2025/09/05
(Contents)
- 1. About Us and this Privacy Policy
- 2. How We Use Your Personal Data
- 3. Your Rights
- 4. Contact Us
- 5. Amendment to this Privacy Policy
1. About Us and this Privacy Policy
Marvelous Inc. (hereinafter referred to as “Marvelous”, “we”, “our” or “us”) is a Japanese company, headquartered at 4-12-8 Higashi-Shinagawa, Shinagawa-ku, Tokyo, 140-0002, Japan. This Marvelous Games Privacy Policy (hereinafter referred to as the “Privacy Policy”) explains how we collect and use your personal data when you use our console game product “Daemon X Machina: Titanic Scion” and relevant services (hereinafter collectively referred to as “Marvelous Game”).
2. How We Use Your Personal Data
(1) Purposes of Use, Categories, Sources, Retention Period and Categories of Recipients of Your Personal Data
We process your personal data as described below:
| Purposes | Categories of Personal Data | Sources | Retention Period | Categories of Recipients and Purposes of Disclosures |
|---|---|---|---|---|
| (a)To verify user identity, authenticate user, assist user input, and respond to inquiry, etc., regarding your use of Marvelous Game |
・User ID assigned by us ・Platform ID (your ID assigned by game platform providers) ・Player name |
Directly from you with your use of Marvelous Game | Until we terminate the provision of the relevant Marvelous Game |
・Service provider of cloud server (to use server
infrastructure) |
| (b) To provide the Online Functions of Marvelous Game |
・Log files and crash reports ・Country or region where you play Marvelous Game ・Your play data (e.g., playtime and game progress) ・Game system requirements information (e.g., your game devices and software) |
Directly from you with your use of Marvelous Game | Until we terminate the provision of the relevant Marvelous Game |
・Service provider of cloud server (to use server
infrastructure) |
| (c) To maintain and improve the functions of Marvelous Game (e.g., fixing bugs, system maintenance, developing new functions, providing updates) |
・Log files and crash reports ・Country or region where you play Marvelous Game ・Your play data (e.g., playtime and game progress) ・Game system requirements information (e.g., your game devices and software) |
Directly from you with your use of Marvelous Game | Until we terminate the provision of the relevant Marvelous Game | ・Service provider of cloud server (to use server infrastructure) |
| (d) To provide you with the information that is essential for us to provide Marvelous Game (e.g., catalogs, manuals, guides, news, security warnings and support information, important notices regarding changes to the terms and policies) |
・User ID assigned by us ・Log files and crash reports ・Country or region where you play Marvelous Game ・Your play data (e.g., playtime and game progress) ・Game system requirements information (e.g., your game devices and software) |
Directly from you with your use of Marvelous Game | Until we terminate the provision of the relevant Marvelous Game |
・Service provider of cloud server (to use server
infrastructure) |
| (e) To conduct research, generate statistics, and perform analysis regarding Marvelous Game |
・Log files and crash reports ・Country or region where you play Marvelous Game ・Your play data (e.g., playtime and game progress) ・Game system requirements information (e.g., your game devices and software) |
Directly from you with your use of Marvelous Game | Until we terminate the provision of the relevant Marvelous Game |
・Service provider of cloud server (to use server
infrastructure) |
| (f) To prevent, verify, recognize, investigate, and carry out other actions against illegal acts and fraudulent activities related to Marvelous Game |
・User ID assigned by us ・Player name ・Log files and crash reports ・Country or region where you play Marvelous Game ・Your play data (e.g., playtime and game progress) ・Game system requirements information (e.g., your game devices and software) |
Directly from you with your use of Marvelous Game | Until we terminate the provision of the relevant Marvelous Game |
・ Service provider of cloud server (to use server
infrastructure) |
| (g) To respond to your inquiries and provide customer support regarding Marvelous Game |
|
Directly from you when you enter and submit an online form, etc. separately prepared by us |
・Your contact: 3 months after the end of the customer support
response ・Other data: until we terminate the provision of the relevant Marvelous Game |
・Service provider of cloud server (to use server
infrastructure) ・Customer support service provider (to provide customer support) |
| (h) To claim, prove, and defend our legal interest | All personal data listed above | Directly from you with your use of Marvelous Game | Until we terminate the provision of the relevant Marvelous Game | ・Public authorities such as courts and government agencies (to claim, prove and defend our legal interest) |
| (i) To discharge our legal obligations | All personal data listed above | Directly from you with your use of Marvelous Game | Until we terminate the provision of the relevant Marvelous Game | ・Public authorities such as courts and government agencies (to discharge our legal obligations) |
(2) Storage of Personal Data
We will store your personal data in one of the following
locations:
・Our server located in Japan
・A server located in Japan, the U.S.A. (State of California), or the United Kingdom (London) belonging to the cloud service providers with whom we engage
(3) Security Measures
We take reasonable technical and organizational security measures and do our best to protect your data from unauthorized access or improper use.
(4) Additional Information for Residents in European Economic Area Countries and United Kingdom
For residents in the European Economic Area (EEA) and the United Kingdom (UK), we provide additional information in this section in accordance with the General Data Protection Regulation (GDPR).
(A) Controller
We are the data controller in the meaning of the GDPR for the processing of personal data described in this Privacy Policy.
(B) Lawful Bases
We process your personal data for the following purposes on the following lawful bases.
| Purposes of Use as listed in 2 (1) above | Lawful Bases |
|---|---|
| (a) To verify user identity, authenticate user, assist user input, and respond to inquiry, etc., regarding your use of Marvelous Game | ・Our legitimate interest: To verify user identity, authenticate user, assist user input, and respond to inquiry, etc., regarding your use of Marvelous Game properly |
| (b) To provide the Online Functions of Marvelous Game | ・Necessary for entering into and performing a contract with you |
| (c) To maintain and improve the functions of Marvelous Game (e.g., fixing bugs, system maintenance, developing new functions, providing updates) | ・Our legitimate interest: To maintain and improve proper functions of Marvelous Game |
| (d) To provide you with the information that is essential for us to provide Marvelous Game (e.g., catalogs, manuals, guides, news, security warnings and support information, important notices regarding changes to the terms and policies) | ・Our legitimate interest: To provide you with the information that is essential to provide Marvelous Game |
| (e) To conduct research, generate statistics, and perform analysis regarding Marvelous Game | ・Our legitimate interest: To conduct research, generate statistics, and perform analysis regarding Marvelous Game properly |
| (f) To prevent, verify, recognize, investigate, and carry out other actions against illegal acts and fraudulent activities related to Marvelous Game | ・Our legitimate interest: To prevent, verify, recognize, investigate, and carry out other actions against illegal acts and fraudulent activities related to Marvelous Game |
| (g) To respond to inquiries and provide customer support regarding Marvelous Game | ・Our legitimate interest: To provide proper user support |
| (h) To claim, prove, and defend our legal interest | ・Our legitimate interest: To claim, prove, and defend our legal interest |
| (i) To discharge our legal obligations | ・Compliance with legal obligations |
(C) Cross-Border Transfer of Personal Data
When we transfer personal data outside the EEA or the United Kingdom, we will comply with applicable data protection laws. For such transfer, we rely on one of the following appropriate safeguards.
- ・Transfer to countries decided by the European Commission or the UK government as countries with an adequate level of protection for personal data
- ・Conclusion of a contract including standard contractual clauses approved by the European Commission or the UK Parliament
(5) Additional Information for Residents in California
For residents in California, we provide additional information in this section in accordance with the California Consumer Privacy Act, as amended (CCPA) and other applicable laws.
- (A) Notice at Collection
- (i) Categories of Personal Information We Collect
We collect the following categories of your personal information. The categories of personal information we have collected in the preceding 12 months and its sources are the same as below.
| Categories of Personal Information as Stipulated in CCPA 1798.140.(v)(1) | Sources |
|---|---|
| a. Identifiers such as User ID, Platform ID, Player Name | ・You |
| b. Commercial information including records of items you purchased or considered purchasing, or other purchasing history regarding Marvelous Game | ・You |
| c. Internet or other electronic network activity information such as log files and crash reports, the country or region where you play Marvelous Game, your play data (e.g., playtime and game progress), or game system requirements information (e.g., your game devices and software) | ･You |
| d. Audio, electronic, visual, or similar information such as recording of your inquiry | ･You |
-
(ii) Purposes
We use the categories of personal information described in 2(5)(A)(i) for the purposes described in 2(1) above. -
(iii) Your Right to Opt-out of Sale or Sharing of Personal
Information
When a business “sells” or “shares,” as defined in the CCPA, personal information of a consumer to or with a third party, the consumer has a right to opt-out of the sale or sharing. We do not “sell” or “share” your personal information. -
(iv) Sensitive Information
We do not collect your personal information which is defined as sensitive information under the CCPA. -
(v) Retention Period
We retain your personal information for the period described in 2(1) above. -
(vi) Disclosure of Personal Information to Third Parties
As described in 2(1) above, we may disclose certain categories of your personal information to third parties to the extent necessary to achieve the purposes. Such disclosure does not constitute “sale” or “sharing” of personal information as defined in the CCPA.
(B) Children’s Privacy
We comply with the Children’s Online Privacy Protection Act in the United States (COPPA). When we collect personal information about a child under the age of 13, we will obtain consent of the parent or guardian in accordance with COPPA. If we discover that we have unintentionally collected personal information from a child under the age of 13 without such consent, we will promptly delete the personal information. A parent or guardian who discovers that a child under the age of 13 has provided us with personal information without their consent may request that we delete the personal information by notifying us in the manner described in 4. below. As described in 2(5)(A)(vi) above, we do not “sell” or “share” personal information including that of children under the age of 16.
(C) Authorized Agent
When you use an authorized agent to exercise your rights listed in 3
below, we may require that you:
(i) Provide the authorized agent with written permission to do so
and verify your own identity directly with us.
(ii) Directly confirm with us that you have provided the authorized
agent with permission to submit the request.
We may deny a request from an agent that does not submit proof
that they have been authorized by you to act on your own behalf.
3. Your Rights
We will respond appropriately pursuant to applicable laws when you (or your parent or guardian if you are a child) exercise your rights as listed below. If you would like to exercise any of these rights, or if you have any inquiries about your rights, please contact us by the methods listed in 4. below.
(1) If you are a Resident in the EEA or UK
You have the following legal rights set out in the GDPR.
- ・Right to Access
- You can request us to confirm whether your personal data is processed or not. You can also request a copy of your personal data that we store if we are processing your personal data.
- ・Right to Request for Rectification, Erasure, or Restriction of Processing
- You can request us to update your outdated or inaccurate personal data. In certain circumstances, you can also request us to erase your personal data that we store or restrict our processing of your personal data that we store.
- ・Right to Withdraw Your Consent
- You can withdraw your consent to our processing of your personal data at any time. To withdraw your consent, please contact us by the methods listed in 4. below. In addition, depending on the consent procedure, you may be able to use the opt-out option that we prepare separately.
- ・Right to Data Portability
- You may be entitled to receive your personal data that you have provided to us in a structured, commonly available, and machine-readable format, and you may send this data to another controller.
- ・Right to Object to the Processing of Your Personal Data.
- You have the right to object to our processing of your personal data based on the legitimate interests of us or a third party.
(2) If you are a Resident in California
You have the following legal rights set out in the CCPA.
- ・Right to Know
- You can request us to disclose information pursuant to the CCPA such as the categories of personal information we have collected, the categories of sources, the business or commercial purpose for processing personal information, the categories of third parties to whom we disclose personal information, and the categories of personal information that we sell or share.
- ・Right to Request for Correction or Deletion
- You can request us (including our service provider) to correct outdated or inaccurate information that we maintain about you. You can also request that we anonymize or delete your personal information that we collect. However, please note that we may not be able to comply with your request for reasonable grounds, such as to comply with our legal obligations or to protect you. We will explain specific reasons individually when we cannot comply with your request.
- ・Right to Opt-Out of “Sale” or “Sharing”
- You can request to opt out of the “sale” or “sharing” of your personal information to or with third parties. In the past 12 months, we have not “sold” or “shared” or have no plans to “sell” or “share” your personal information to or with any “third party” for any “business or commercial purpose,” both as defined in the CCPA.
- ・Right to Non-Discrimination.
- You have the right to not be discriminated against by us for exercise of any of your rights under the CCPA (e.g., not to be subject to refusal to use Marvelous Game, different pricing or provision of different quality services as a result of exercising your rights)
(3) Right to Lodge a Complaint with a Supervisory Authority
If there is a supervisory authority in your country or region with jurisdiction over data protection, you also have the right to lodge a complaint against us with the supervisory authority.
(4) How to Exercise Your Rights
Please contact us by the methods listed in 4. below.
4. Contact Us
If you have any questions, complaints, or comments regarding this Privacy Policy, or would like to exercise your rights, please contact us by using the following details:
(1) Contact Information
・Marvelous Personal Data Inquiry Desk
[Email] privacy_dxmts@marv.jp
[Mail] Shinagawa Seaside East Tower, 4-12-8 Higashi-Shinagawa,
Shinagawa-ku, Tokyo, 140-0002, Japan
(2) Contact Information for Residents in EEA or UK
・Our EU representative: Data Protection Representative Limited
(DataRep)
As we are based outside of the EU, Article 27 of GDPR requires that
we appoint an EU representative to handle certain data subject
requests and queries. In compliance with this, we have appointed
DataRep to act as our representative. Any queries requiring the
input of our representative, should be directed to them as
follows:
[Email] datainquiry@datarep.com
[Online Webform] www.datarep.com/data-request/
[Mail]
(3) Contact Information for Residents in California
・Marvelous USA, Inc.
[Email] comments@xseedgames.com
[Mail] 3625 Del Amo Blvd, Suite 205 Torrance, CA 90503
5. Amendment to this Privacy Policy
This Privacy Policy will be amended from time to time in response to revisions to laws and regulations or for our business necessity. When this Privacy Policy is amended, we will post a notice in Marvelous Game or on our website.